RUMROM Bakery Terms and Conditions

Introduction and Acceptance of Terms

Welcome to the RUMROM Bakery website. By accessing or using our website at https://rumrom.com, you agree to be bound by these terms and conditions (the “Terms”) and our Privacy Policy. These Terms apply to all users of the RUMROM Bakery website, including registered users and guests.

About RUMROM Bakery

RUMROM Bakery is a bakery based in Kuwait that specializes in selling a variety of baked goods, including cakes, cupcakes, dessert bites, and healthy dessert options. Customers can also customize and decorate their own cakes on our website, and we will create and deliver the custom cakes to them.

Definitions

In these Terms, the following definitions apply:

 

• • “Website” refers to the RUMROM Bakery website (https://rumrom.com) and all its associated web pages, features, and functionality.

• • “User” means any individual or entity that accesses or uses the RUMROM Bakery Website.

• • “Content” includes any text, images, videos, software, data, or other materials available on the RUMROM Bakery Website.

• • “Service” refers to the products, features, and functionality provided by the RUMROM Bakery Website.

User Accounts and Registration

To access certain features of the RUMROM Bakery Website, you may be required to create a user account. When creating an account, you must provide accurate and up-to-date information, including your email, phone number, first name, last name, and address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be of legal age to create an account on the RUMROM Bakery Website. We reserve the right to verify your age and to suspend or terminate your account if you are found to be underage.

Use of the Website and Services

We grant you a limited, non-exclusive, non-transferable license to access and use the RUMROM Bakery Website and its Services, subject to these Terms. You agree to use the Website and Services only for lawful purposes and in accordance with these Terms.

Prohibited uses of the RUMROM Bakery Website include, but are not limited to:

 

• • Violating any applicable laws or regulations

• • Infringing on the intellectual property rights of others

• • Engaging in any fraudulent or deceptive activities

• • Disrupting the normal operation of the Website

We reserve the right to suspend or terminate your access to the RUMROM Bakery Website and its Services at any time, for any reason, without notice.

User Content and Submissions

The RUMROM Bakery Website may allow you to upload, submit, or post content, such as comments, images, or other materials related to customizing and decorating cakes. You retain ownership of any content you provide, but you grant us a license to use, reproduce, and distribute that content in connection with operating and improving the Website.

We reserve the right to monitor, review, and remove any user-generated content that we believe violates these Terms or is otherwise inappropriate or harmful. However, we do not guarantee the accuracy, completeness, or reliability of any user-generated content.

Ordering and Delivery

You can place orders for RUMROM Bakery products, including custom cakes, through our website. When placing an order, you must provide accurate and complete information, including your delivery address and any special instructions.

We will make reasonable efforts to fulfill and deliver your order in a timely manner, but we cannot guarantee specific delivery dates or times. Delivery times may be affected by factors beyond our control, such as weather conditions or unforeseen delays.

Payment and Refunds

Payment for RUMROM Bakery products can be made through the payment methods available on our website, such as credit/debit cards or digital wallets. You agree to provide valid payment information and authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and delivery fees.

If you are unsatisfied with your order, please contact us at hello@rumrom.com or +965 99095385 (WhatsApp) within 24 hours of delivery. We will make reasonable efforts to resolve the issue, which may include a partial or full refund, depending on the circumstances.

Privacy and Data Collection

When you create an account or place an order on the RUMROM Bakery Website, we collect certain personal information, such as your email, phone number, name, and delivery address. This information is collected for the purposes of order fulfillment, delivery, and marketing communications.

We are committed to protecting your privacy and handling your personal data in accordance with our Privacy Policy. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data.

Third-Party Websites and Integration

The RUMROM Bakery Website may contain links to or integrate with third-party websites, applications, or services. We are not responsible for the availability, content, or privacy practices of those external resources. Your use of any third-party services is at your own risk and subject to the terms and conditions of those third parties.

Intellectual Property Rights

The RUMROM Bakery Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by RUMROM Bakery, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not modify, copy, distribute, transmit, display, reproduce, or create derivative works from the RUMROM Bakery Website or its Contents without our prior written consent.

Limitation of Liability

To the maximum extent permitted by applicable law, RUMROM Bakery, its affiliates, and their respective officers, directors, employees, agents, service providers, and licensors shall not be liable for any direct, indirect, special, incidental, or consequential damages arising out of or related to your use of the RUMROM Bakery Website or its Services, including but not limited to:

 

• • Errors, mistakes, or inaccuracies in the Website’s Content

• • Personal injury or property damage resulting from your use of the Website

• • Any unauthorized access to or use of our servers or personal information

• • Any interruption or cessation of the Website or its Services

• • Any bugs, viruses, Trojan horses, or the like that may be transmitted through the Website

• • Any loss of data or other Content or information related to your use of the Website

Indemnification

You agree to indemnify, defend, and hold harmless RUMROM Bakery, its affiliates, and their respective officers, directors, employees, agents, service providers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the RUMROM Bakery Website and its Services.

Governing Law and Dispute Resolution

These Terms and your use of the RUMROM Bakery Website shall be governed by and construed in accordance with the laws of Kuwait, without giving effect to any choice or conflict of law provision or rule.

Any dispute, controversy, or claim arising out of or relating to these Terms or the RUMROM Bakery Website shall be resolved through binding arbitration in accordance with the arbitration rules of the Kuwait Chamber of Commerce and Industry.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.

Termination

RUMROM Bakery reserves the right to suspend or terminate your access to the Website and its Services at any time, for any reason, without notice. You may also terminate your account at any time by contacting us at hello@rumrom.com.

Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

Changes to These Terms

RUMROM Bakery may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on the Website or by sending you an email. Your continued use of the RUMROM Bakery Website after any such changes constitutes your acceptance of the new Terms.

Ordering and Delivery

You can place orders for RUMROM Bakery products, including custom cakes, through our website. When placing an order, you must provide accurate and complete information, including your delivery address and any special instructions.

We will make reasonable efforts to fulfill and deliver your order in a timely manner, but we cannot guarantee specific delivery dates or times. Delivery times may be affected by factors beyond our control, such as weather conditions or unforeseen delays.

Payment and Refunds

Payment for RUMROM Bakery products can be made through the payment methods available on our website, such as credit/debit cards or digital wallets. You agree to provide valid payment information and authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and delivery fees.

If you are unsatisfied with your order, please contact us at hello@rumrom.com or +965 99095385 (WhatsApp) within 24 hours of delivery. We will make reasonable efforts to resolve the issue, which may include a partial or full refund, depending on the circumstances.

Privacy and Data Collection

When you create an account or place an order on the RUMROM Bakery Website, we collect certain personal information, such as your email, phone number, name, and delivery address. This information is collected for the purposes of order fulfillment, delivery, and marketing communications.

We are committed to protecting your privacy and handling your personal data in accordance with our Privacy Policy. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data.

Third-Party Websites and Integration

The RUMROM Bakery Website may contain links to or integrate with third-party websites, applications, or services. We are not responsible for the availability, content, or privacy practices of those external resources. Your use of any third-party services is at your own risk and subject to the terms and conditions of those third parties.

Intellectual Property Rights

The RUMROM Bakery Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by RUMROM Bakery, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not modify, copy, distribute, transmit, display, reproduce, or create derivative works from the RUMROM Bakery Website or its Contents without our prior written consent.

Feedback and Suggestions

We welcome your feedback, comments, and suggestions about the RUMROM Bakery Website and our services. By submitting any feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such feedback in any medium.

Disclaimers

The RUMROM Bakery Website and its Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. RUMROM Bakery does not warrant that the Website or its Services will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.

We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, RUMROM Bakery, its affiliates, and their respective officers, directors, employees, agents, service providers, and licensors shall not be liable for any indirect, special, incidental, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

 

• • Your use of or inability to use the RUMROM Bakery Website or its Services

• • Any conduct or content of any third party on the Website

• • Any unauthorized access, use, or alteration of your transmissions or content

In no event shall RUMROM Bakery’s total liability to you for all damages, losses, and causes of action exceed the amount you have paid RUMROM Bakery in the last 12 months, or, if greater, $100.

Miscellaneous

These Terms and Conditions constitute the entire agreement between you and RUMROM Bakery regarding the use of the RUMROM Bakery Website and its Services. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Accessibility

RUMROM Bakery is committed to making the RUMROM Bakery Website accessible to all users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

If you encounter any accessibility issues while using the RUMROM Bakery Website, please contact us at hello@rumrom.com, and we will make reasonable efforts to address the problem.

Customer Support

If you have any questions, concerns, or issues regarding the RUMROM Bakery Website or our services, please don’t hesitate to contact our customer support team:

Email: hello@rumrom.com
Phone: +965 99095385 (WhatsApp)

Our customer support team is available during normal business hours (Kuwait time) to assist you.

Force Majeure

RUMROM Bakery shall not be liable for any delay or failure to perform its obligations under these Terms resulting from any cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

No Waiver

The failure of RUMROM Bakery to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of RUMROM Bakery.

Headings

The section titles and other headings contained in these Terms are for convenience only and have no legal or contractual effect.

Survival

Sections related to Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and Intellectual Property Rights shall survive any termination or expiration of these Terms.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Kuwait, without giving effect to any principles of conflicts of law.

Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the Arbitration Rules of the Kuwait Chamber of Commerce and Industry. The seat of the arbitration shall be Kuwait City, Kuwait, and the language of the arbitration shall be English.

The arbitral tribunal shall consist of three arbitrators. Each party shall appoint one arbitrator, and the two arbitrators so appointed shall appoint the third arbitrator, who shall act as the presiding arbitrator.

The decision of the arbitral tribunal shall be final and binding on the parties. Judgment upon the award rendered by the arbitral tribunal may be entered in any court having jurisdiction thereof.

Indemnification

You agree to defend, indemnify, and hold harmless RUMROM Bakery, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions or your use of the RUMROM Bakery Website, including but not limited to any use of the Website’s content, services, and products other than as expressly authorized in these Terms and Conditions.

Changes to the Terms and Conditions

RUMROM Bakery reserves the right, in its sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the RUMROM Bakery Website after any revisions become effective, you agree to be bound by the revised Terms and Conditions. If you do not agree to the new terms, you are no longer authorized to use the RUMROM Bakery Website and its Services.

Intellectual Property Rights

The RUMROM Bakery Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by RUMROM Bakery, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are permitted to use the RUMROM Bakery Website and its content only as expressly authorized by these Terms and Conditions. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the RUMROM Bakery Website, except as follows:

 

1. 1. You may print or download one copy of a reasonable amount of the content from the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

1. 1. You may quote brief excerpts from the content within your own work, provided that you include the proper attribution.

You must not access or use for any commercial purposes any part of the RUMROM Bakery Website or any services or materials available through the Website.

If you wish to make any use of the RUMROM Bakery Website or its content other than as authorized in this section, please contact us at hello@rumrom.com.

Termination

RUMROM Bakery may terminate or suspend your access to the RUMROM Bakery Website and its Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to if we reasonably believe that you have violated or acted inconsistently with these Terms and Conditions.

Upon such termination, your right to use the RUMROM Bakery Website and its Services will immediately cease. All provisions of these Terms and Conditions which by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

Limitation of Liability

In no event shall RUMROM Bakery, its affiliates, or their respective officers, directors, employees, agents, licensors, or service providers be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract, tort (including negligence), or otherwise, even if RUMROM Bakery has been informed of the possibility of such damages.

The total liability of RUMROM Bakery, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers for any claim arising out of or related to these Terms and Conditions or the RUMROM Bakery Website, regardless of the form of the action, shall not exceed the amount paid by you, if any, for accessing or using the RUMROM Bakery Website and its Services.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions and limitations may not apply to you.

Disclaimer of Warranties

The RUMROM Bakery Website and its Services are provided “as is” and “as available” without warranties of any kind, either express or implied. RUMROM Bakery, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers make no warranties, express or implied, regarding the operation of the Website or the information, content, materials, or products included on the Website.

RUMROM Bakery disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. RUMROM Bakery does not warrant that the RUMROM Bakery Website or its Services will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.

Some jurisdictions do not allow the disclaimer of implied warranties, so some of the above disclaimers may not apply to you.

Third-Party Websites and Content

The RUMROM Bakery Website may contain links to third-party websites or content that are not owned or controlled by RUMROM Bakery. RUMROM Bakery has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that RUMROM Bakery shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

Severability

If any provision of these Terms and Conditions is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver and Entire Agreement

The failure of RUMROM Bakery to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with any documents or additional terms referred to herein, constitute the sole and entire agreement between you and RUMROM Bakery regarding the RUMROM Bakery Website and its Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.