RUMROM Bakery Privacy Policy
Last updated: 1 September 20261. About Rumrom Bakery
This Privacy Policy explains how Rumrom Bakery collects, uses, shares, stores and protects personal information when you visit rumrom.com, create an account, place an order, customize a cake, arrange pickup or delivery, make a KNET payment, or contact customer service. Trading name: Rumrom Bakery Legal name: شركة رام روم بيكري للفطائر والمعجنات والحلويات Legal entity: One-Person Company Commercial licence number: 2024/24977 Address: Shop 2, Street 25, Block 1, Plot 172, West Abu Fatira Al-Herafia (Qurain Markets), Mubarak Al-Kabeer, Kuwait Automatic address number: 216844992. Scope of This Policy
This policy applies to personal information handled through the Rumrom Bakery website, WordPress and WooCommerce customer accounts and orders, the website’s cake-customization service, pickup and delivery arrangements, KNET payment confirmations and refunds, and customer-service communications by telephone, email or WhatsApp. External services such as KNET, participating banks, WhatsApp, Kickflip and analytics or advertising providers also process information under their own privacy policies.3. Information We Collect
Contact and identity information
- Name, email address and telephone number;
- Billing, pickup or delivery address;
- The name and telephone number of the person collecting or receiving an order; and
- Information you provide when contacting customer service.
Order and fulfilment information
- Products ordered, quantities, prices and order history;
- Pickup or delivery date, time, location and directions;
- Order number, status and communications;
- Complaint, replacement and refund information; and
- Information needed to prepare, hand over or deliver the order.
Customer-account information
If you create an account, the website may store your name, contact details, login information, saved addresses, account settings and order history through WordPress and WooCommerce.Customized-cake information
When you use the cake customizer, Rumrom Bakery and the customization provider may receive your design selections, text, names, messages, colours, decorations, preview information, instructions, and photographs or other images you upload. Uploaded images may contain personal information about you or another person. Upload an image only when you are authorized to use it and it is lawful to do so. Do not upload identification documents, payment credentials or unrelated confidential information.Allergy and dietary information
If you tell Rumrom Bakery about an allergy or dietary requirement, that information is used only to assess and prepare the relevant order. Please provide only the information necessary for the order.Payment and refund information
Rumrom Bakery accepts online payment through KNET only. Order records may contain the order amount, payment status, transaction reference, payment date and time, refund status, and information needed to investigate a payment complaint. Payment credentials entered during the KNET process are handled by the payment gateway and participating financial institutions under their own terms and privacy practices. Never send a KNET PIN, one-time password or other secret payment credential to Rumrom Bakery through WhatsApp, email or telephone.Technical and website information
The website, hosting environment and connected services may automatically collect an IP address, browser and device information, access date and time, pages visited, login and account activity, cart and session information, cookie identifiers, referral or campaign information, performance data, error logs and security logs.4. How We Collect Information
We may receive information directly from you, automatically through the website and cookies, from KNET or the payment gateway when a transaction is approved, declined or refunded, through WhatsApp or email when you contact us, and from a person placing, collecting or receiving an order on your behalf. If you provide another person’s name, telephone number, address or photograph, you should make sure you are authorized to provide it.5. How We Use Information
Rumrom Bakery uses relevant information to:- Create and manage customer accounts;
- Receive, review, prepare and customize orders;
- Process KNET payment confirmations and approved refunds;
- Arrange pickup or delivery;
- Contact customers about availability, customization, payment or fulfilment;
- Send operational order updates;
- Respond to enquiries, complaints and replacement requests;
- Maintain appropriate order, payment and customer-service records;
- Operate, measure, secure and troubleshoot the website;
- Prevent or investigate misuse, fraud and security incidents; and
- Meet applicable legal, regulatory, accounting and dispute-resolution requirements.
6. Customer Accounts
The website allows customers to create accounts to support login, checkout, saved information and access to previous orders. Customers are responsible for keeping their login credentials confidential and should contact Rumrom Bakery if they believe an account has been accessed without permission. Closing an account does not automatically require deletion of order, payment, refund or complaint records that must be retained for an applicable legal, accounting, security or dispute-resolution reason.7. Customized Cakes and Uploaded Images
The website uses a customization service, including Kickflip where applicable, to support cake designs, previews and uploaded images. Information entered into the customizer may be processed by that provider. Rumrom Bakery’s stated operational rule is to remove uploaded custom-cake photographs under its direct control within one business day after the related order is delivered, collected or cancelled. A limited copy may be retained longer only where needed to resolve an active complaint, replacement, refund, legal matter, security issue, or where a backup or external provider follows a separate deletion cycle.8. KNET Payments
A website order is treated as paid after the website receives payment approval. Rumrom Bakery uses the payment result and transaction reference to update the WooCommerce order and handle any approved refund or payment complaint. The KNET payment process, payment gateway and participating financial institutions may collect information directly from you. Their processing is governed by their own terms and privacy practices.9. Customer Service and WhatsApp
When you contact Rumrom Bakery through WhatsApp, your messages and associated account information are also processed by WhatsApp under its own terms. Rumrom Bakery may use the conversation to assist with an order, pickup, delivery, complaint or refund. Customer-service personnel and other authorized people who need information to prepare, hand over, deliver or support an order may access only the information relevant to their role. Technical providers may also access limited information where necessary to operate or secure the website and its services.10. Cookies, Analytics and Advertising Technologies
WordPress and WooCommerce use cookies or similar technologies for essential functions such as the shopping cart, checkout, account login, language preferences, security and website sessions. The current website also uses or loads services associated with Google Analytics or Google Tag Manager, Automattic or Jetpack, Meta Pixel, TikTok Pixel and Snap Pixel. Depending on their configuration, these providers may receive technical and interaction information such as an IP address, device or browser information, pages viewed, actions taken, referral information, cookie identifiers and purchase or conversion events. These technologies may be used to measure website use, advertising performance or campaigns. You can block or delete cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, account or other website functions from working correctly. Where the website displays cookie choices, you may also use those controls to manage non-essential technologies.For a detailed explanation of the cookies, pixels, tags and similar technologies currently used on the website, please read our Cookie Policy.
11. Sharing and Service Providers
Rumrom Bakery does not sell or rent customer contact information. Relevant information may be processed or disclosed as necessary to:- Website hosting, maintenance, backup and security providers, including HostGator where applicable;
- WordPress, WooCommerce and Elementor services used to operate the website;
- KNET, the payment gateway and participating financial institutions;
- Kickflip or another provider supporting cake customization;
- WhatsApp and Meta when you choose to communicate through WhatsApp;
- Google, Automattic or Jetpack, Meta, TikTok and Snap for the technical, analytics and advertising technologies described above;
- Authorized personnel or providers responsible for preparation, pickup or delivery;
- Providers that send operational emails or order notifications; and
- Public authorities or other parties when disclosure is required by applicable law or is reasonably necessary to address a legal claim, fraud or security incident.
12. Processing Outside Kuwait
Some hosting, customization, communications, analytics, advertising, payment or technical providers may store or process information using systems located outside Kuwait. The location and safeguards depend on the provider concerned. Customers should review the privacy information of external services they choose to use.13. Data Retention and Deletion
Rumrom Bakery retains information only for as long as reasonably necessary for the purpose for which it was collected, including completing an order, maintaining an account, handling refunds or complaints, meeting accounting or legal requirements, preventing fraud, resolving disputes and protecting the website.- Uploaded custom-cake photographs: normally removed from Rumrom Bakery’s direct control within one business day after delivery, pickup or cancellation, subject to the limited exceptions described above.
- Orders, payment references, refunds and complaints: retained for the period reasonably needed for accounting, customer service, disputes, fraud prevention and applicable legal obligations.
- Customer accounts: retained while the account remains active and afterwards only where relevant information is still needed for an order, legal obligation, security matter or dispute.
- WhatsApp and email communications: retained only for as long as reasonably needed to support the order, complaint or other relevant business record.
- Technical logs and backups: retained according to operational, security and provider backup cycles.
14. Information Security and Incidents
Rumrom Bakery uses reasonable administrative, technical and organizational measures intended to protect customer and order information and limit access to people and providers who need it. No website, payment service, messaging service or storage system can guarantee absolute security. If Rumrom Bakery becomes aware of a personal-data incident, it will take reasonable steps to investigate, limit the impact and notify affected people or relevant authorities where required by applicable law.15. Your Choices and Requests
Subject to applicable law and records that Rumrom Bakery must retain, you may contact us to:- Ask what personal information is held about you;
- Request correction of inaccurate information;
- Request closure of a customer account;
- Request deletion of information that is no longer required;
- Ask about an uploaded image;
- Object to or withdraw consent for optional processing, where applicable; or
- Raise a privacy concern or complaint.
