Delivery and Pickup Policy for Rumrom Bakery
Last updated: 1 September 2026
This Policy explains delivery and pickup arrangements for orders placed through rumrom.com. It should be read together with Rumrom Bakery’s Terms and Conditions.
Rumrom Bakery is the trading name used by شركة رام روم بيكري للفطائر والمعجنات والحلويات, a one-person company licensed in the State of Kuwait under commercial licence number 2024/24977.
Nothing in this Policy limits any mandatory consumer right or remedy under Kuwaiti law.
1. Delivery coverage
Delivery is available only to locations offered by the website at checkout. Enter the complete delivery address before payment and confirm that the selected location is supported.
The customer must provide an accurate block, street, building or house number, floor or unit where relevant, location details and an active Kuwaiti telephone number. The customer must also ensure that the location is reasonably accessible to the driver.
2. Delivery charge and payment
The current standard delivery charge is KWD 2.000, unless a different amount is clearly displayed before payment. The total shown at checkout is the amount submitted for payment.
Rumrom currently accepts online payment through KNET only. An order is considered paid only after payment approval is received.
3. Delivery estimate
For eligible orders, Rumrom’s normal delivery target is approximately four hours after confirmation. This is an estimate and not a guaranteed deadline. The time shown at checkout or specifically confirmed by Rumrom for an order takes priority.
Preparation requirements, a large or complex customization, traffic, weather, road access, demand, incorrect customer information or an event outside Rumrom’s reasonable control may affect delivery. Rumrom will notify the customer of a material delay where reasonably possible.
If fulfilment becomes impossible, or a delay materially defeats the purpose of the order, Rumrom will contact the customer about an agreed rescheduling or substitute, or a refund as required by law.
4. Customer availability and the five-minute wait
The customer or an authorized recipient must remain available during the expected delivery period and promptly answer calls or messages relating to delivery.
If the customer does not answer the telephone, the driver may ring the doorbell and wait for up to five minutes. If nobody accepts the order, it may be returned to Rumrom. Rumrom will contact the customer about the available next step.
Any redelivery fee or non-refund consequence applies only if it was clearly disclosed before payment and the failed handover was attributable to the customer.
5. Incorrect or inaccessible address
If a materially incorrect, incomplete or inaccessible address prevents delivery, Rumrom may return or cancel the order and contact the customer about an appropriate redelivery arrangement or refund.
Any treatment of the original delivery charge will follow the terms disclosed before payment and mandatory Kuwaiti law. Rumrom remains responsible where the failed delivery resulted from its own error.
6. Receiving and checking a delivery
Check the order promptly when it is handed over. Risk of accidental loss or damage passes to the customer upon physical handover at the delivery address. This does not remove rights concerning a pre-existing defect, food-safety issue, wrong order or material non-conformity.
If an order is incorrect, damaged, unsafe or defective, contact Rumrom promptly. Where reasonably possible, provide clear photographs, the order number or other identifying information, and a short explanation of the problem. Do not discard the affected product or packaging before Rumrom has a reasonable opportunity to review the complaint, unless keeping it would be unsafe.
7. Pickup location and hours
Pickup is available from:
Rumrom Bakery
Shop 2, Street 25, Block 1, Plot 172
West Abu Fatira Al-Herafia (Qurain Markets)
Mubarak Al-Kabeer, Kuwait
Automatic address number: 21684499
Collection is available during the confirmed pickup period and Rumrom’s working hours, normally 10:00 AM to 8:00 PM Kuwait time. Do not travel to collect an order until it is ready or its collection time has been confirmed.
For eligible orders, the normal four-hour preparation period is an estimate and not a guarantee. The time shown at checkout or confirmed for the particular order applies.
8. Pickup identification
The person collecting may be asked for the telephone number associated with the order, the order number and the pickup person’s name. Rumrom may make reasonable checks before releasing an order to protect the customer.
9. One-business-day holding period
Completed pickup orders will be held under safe storage conditions for one business day.
Because cakes are perishable, Rumrom may be unable to continue holding an order safely after that period. Contact Rumrom as soon as possible if collection will be delayed. Any consequence of failure to collect must be disclosed before payment and cannot limit a mandatory right concerning Rumrom’s own breach or an unsafe, defective, incorrect or non-conforming product.
10. Handling after delivery or pickup
After physical handover, the customer is responsible for suitable transport, temperature control, storage and serving. Follow all product-specific instructions. Unless Rumrom advises otherwise, do not leave a cake at room temperature for more than two hours and consume refrigerated cake within two days.
Some supports, toppers, wires, sticks, printed elements or decorations may be non-edible. Remove all non-edible parts before cutting or serving and supervise children carefully.
11. Refunds and mandatory rights
If a refund is approved, Rumrom will initiate it to the original KNET payment method within 10 working days. The customer’s bank or payment provider may require additional time before the amount appears.
A failed delivery or delayed pickup does not remove a remedy that the customer is legally entitled to receive for an unsafe, defective, incorrect or materially non-conforming product.
12. Contact Rumrom Bakery
Rumrom Bakery Customer Service
Legal business name: شركة رام روم بيكري للفطائر والمعجنات والحلويات
Legal entity: One-person company
Commercial licence: 2024/24977
Telephone and WhatsApp: +965 99095385
Email: hello@rumrom.com
Customer-service hours: 10:00 AM to 8:00 PM Kuwait time
