Allergens and Cake Care

Last updated: 1 September 2026

This page explains how Rumrom Bakery handles allergy-related requests and how customers should transport, store and serve cakes safely. Product-specific written instructions supplied with an order take priority over the general guidance below.

1. Tell us about allergies before ordering

Ingredients and allergens vary by product, flavour, filling, decoration and customization. If you or the intended recipient has an allergy, intolerance or medical dietary requirement, contact Rumrom Bakery before placing the order and clearly identify the relevant ingredient or allergen.

Rumrom will review the request using the ingredient and supplier information reasonably available and will confirm in writing whether a particular accommodation appears feasible for that specific order. Do not assume that a verbal discussion, checkout note or previous order confirms the same accommodation for a new order.

2. Cross-contact cannot be ruled out

Rumrom Bakery does not operate in a kitchen shared with another business. However, Rumrom’s own kitchen, equipment, utensils, preparation surfaces, storage areas and suppliers may handle multiple ingredients and allergens.

For this reason, Rumrom Bakery does not promise an allergen-free environment or guarantee that a product contains no trace of an allergen. A written response for a specific order explains what accommodation Rumrom can reasonably attempt; it is not a medical guarantee that cross-contact is impossible.

Customers with a severe allergy should consider this risk and seek appropriate medical advice before ordering. Nothing on this page limits Rumrom’s mandatory food-safety obligations under Kuwaiti law.

3. Ingredient and supplier changes

Ingredients, recipes, decorations and supplier products may change. Packaging and supplier information may also be updated. Rumrom will not knowingly make a material substitution that conflicts with an allergy request it has expressly accepted in writing for the specific order. If a request cannot be fulfilled safely, Rumrom may decline or cancel the order and process the appropriate refund.

4. Safe transport and storage

Handle the cake carefully and keep it level during transport. Follow any product-specific label, message or instruction provided by Rumrom. Unless Rumrom advises otherwise:

• refrigerate cakes that require refrigeration as soon as reasonably possible;
• do not leave a cake at room temperature for more than two hours;
• consume a refrigerated cake within two days; and
• freeze a cake only if Rumrom confirms that freezing is suitable for that particular product.

Hot weather, direct sunlight, a warm vehicle and repeated temperature changes can damage a cake and may make it unsafe. After delivery or pickup, the customer is responsible for suitable transport, temperature control, storage and serving, except for a defect or food-safety issue that existed when Rumrom supplied the product.

5. Non-edible decorations

Some supports, boards, dowels, wires, sticks, toppers, printed elements or decorative pieces may not be edible. Remove every non-edible item before cutting or serving the cake. Supervise children carefully and keep small or sharp decorative parts away from them.

6. Serving and leftovers

Use clean utensils and serving surfaces. Return cake that requires refrigeration to the refrigerator promptly after serving and keep total time at room temperature within the two-hour limit. Do not consume a product that has an unusual smell, appearance or texture, or that may have been stored unsafely.

7. Report a safety or quality concern

If you believe an order is unsafe, contains the wrong item, or has an allergy-related or quality problem, stop consuming it and contact Rumrom Bakery as soon as reasonably possible. Where reasonably available, provide the order number, a short description and clear photographs. Do not keep a product if doing so would be unsafe.

A request for an order number or photographs helps Rumrom investigate; it does not waive or remove any mandatory right concerning an unsafe, defective, incorrect or materially non-conforming product.

8. Contact Rumrom Bakery

Telephone and WhatsApp: +965 99095385
Email: hello@rumrom.com
Customer-service hours: 10:00 AM to 8:00 PM Kuwait time

For the full ordering rules, see the Terms and Conditions. For information about allergy details and other personal information you provide, see the Privacy Policy.