Terms & Conditions

Last Updated: 28-9-2026

Welcome to Rum Rom Bakery, a bakery specializing in customized cakes, where customers can create their own cake through our website and choose the details that match their occasion and personal taste.

By using our website or placing an order, you agree to the following Terms & Conditions:

• All orders are subject to bakery confirmation and ingredient availability.
• Customers are responsible for reviewing the design, size, flavor, toppings, text, and all order details before confirming the order.
• Since cakes are customized according to customer preferences, the final product may vary slightly from the design displayed on the website.
• Customers are responsible for selecting the desired options and providing accurate information when designing and ordering their cake.
• Customized orders cannot be cancelled or modified once preparation or design work has started.
• The bakery reserves the right to modify prices, products, or available options on the website.
• All images, designs, and content belonging to Rum Rom Bakery are protected by intellectual property rights.

Privacy Policy

At Rum Rom Bakery, we value our customers' privacy and are committed to protecting their personal information.

• Customer information is collected only as necessary to process orders, communicate with customers, create customized cakes, and provide delivery services.
• Information may include the customer's name, phone number, delivery address, and order and design details.
• Customer information will not be sold or shared with third parties except when necessary to complete an order, provide delivery services, or as required by law.
• Contact information may be used to provide order updates and information about our services and offers.
• Appropriate measures are taken to protect customer information from unauthorized access or misuse.
• By using our website, customers agree to this Privacy Policy.

Shipping & Delivery Policy

Rum Rom Bakery is committed to carefully preparing customized cakes and delivering them in the best possible condition.

• Orders are processed after confirmation and availability of the required ingredients.
• Preparation and delivery times may vary depending on the cake size, design, order date, and delivery location.
• Customers are encouraged to place their orders in advance to ensure the availability of the requested date and design.
• Customers are responsible for providing accurate delivery and contact information.
• Delivery may be delayed due to traffic, weather, or circumstances beyond the bakery's control.
• The bakery is not responsible for damage caused after delivery due to improper transportation, storage, or handling of the cake.

Return & Exchange Policy

Due to the customized nature of our cakes, Rum Rom Bakery follows the following Return & Exchange Policy:

• Customized cakes cannot be returned or exchanged once preparation has started.
• Orders cannot be cancelled or modified after preparation has begun unless approved by the bakery.
• If a cake does not match the agreed design or contains an error caused by the bakery, customers should contact the bakery immediately upon receiving the order.
• Customers may be asked to provide photos of the cake to help assess the issue.
• If the issue is caused by the bakery, an appropriate solution may be provided, such as preparing a replacement order or offering suitable compensation depending on the case.
• The bakery is not responsible for damage caused by improper handling or storage after the order has been received.
• The bakery reserves the right to review each case before approving any replacement or compensation.