Customized Cake and Photo Upload Policy for Rumrom Bakery
Last updated: 1 September 2026
This Policy applies to customized cakes, customer instructions, digital previews, uploaded photographs, logos and text submitted through rumrom.com. It should be read together with Rumrom Bakery’s Terms and Conditions and Privacy Policy.
Rumrom Bakery is the trading name used by شركة رام روم بيكري للفطائر والمعجنات والحلويات, a one-person company licensed in the State of Kuwait under commercial licence number 2024/24977.
Nothing in this Policy limits any mandatory consumer right or remedy under Kuwaiti law.
1. Check every customization before payment
The customer is responsible for checking all customization information before payment, including:
- the product, size, flavour and quantity;
- names, spelling, dates, numbers and wording;
- colours, layout, image orientation and cropping;
- uploaded photographs, logos and other artwork;
- special instructions; and
- the delivery or pickup choice, date, address and contact details.
If information is unclear or inconsistent, Rumrom may contact the customer and pause preparation. If the customer does not respond in time for safe and proper fulfilment, Rumrom may propose a later time or cancel the order and process the appropriate refund.
2. Digital previews and handmade variations
Product photographs and digital customizer previews are illustrative. Colours may appear differently because of screen settings, lighting, ingredients, printing and the limitations of a digital preview.
Because cakes are prepared and decorated by hand, reasonable differences in colour, shape, placement, finish and decoration may occur. A preview does not guarantee that every handmade detail will be identical.
The delivered cake must nevertheless substantially match the accepted description, customization and material characteristics of the confirmed order.
3. Customer instructions and correction of errors
Rumrom is not responsible for faithfully reproducing spelling, wording, dates, colours or selections approved by the customer, but remains responsible for its own production error.
Where possible, Rumrom may offer to correct a customer-supplied error. Additional time or charges may apply and will be disclosed and agreed before work continues.
4. Accepted files and technical limits
Upload only file types and sizes accepted by the website’s uploader. A file may be rejected if it is corrupted, unsafe, unreadable, too low in quality for the requested design, or incompatible with production.
Uploading a file does not guarantee that it can be printed or reproduced as submitted. Rumrom may contact the customer to request a replacement or an agreed design adjustment.
5. Permission to use uploaded content
The customer must have the necessary ownership, licence, consent or other legal permission to use every submitted image, logo, name, photograph and item of text. This includes permission from an identifiable person shown in a photograph where required.
The customer must not submit content that:
- is unlawful under the laws of the State of Kuwait;
- is explicit, obscene, threatening, hateful or seriously offensive;
- defames, harasses or violates another person’s privacy;
- infringes copyright, trademark or another intellectual-property right; or
- could reasonably expose Rumrom or another person to legal or safety risk.
Rumrom may refuse a prohibited, unlawful, unsafe or unsuitable request.
6. Limited permission granted to Rumrom
The customer grants Rumrom limited permission to use submitted content only as reasonably necessary to review, prepare, produce, deliver and support the order, handle a complaint, refund or replacement, protect website security, and comply with law.
This limited permission does not transfer ownership of the customer’s lawful content to Rumrom.
7. How uploaded photographs are handled and deleted
Uploaded photographs are handled as described in Rumrom’s Privacy Policy.
Customized-cake photographs are normally removed from Rumrom’s direct control within one business day after delivery, pickup or cancellation. Limited exceptions may apply where an unresolved complaint, refund or replacement requires the photograph, where retention is needed for a legal or security requirement, or where a service provider operates a separate backup or deletion cycle.
This direct-control deletion period does not promise immediate deletion from every encrypted backup, system log or independent service-provider environment. Rumrom will not use a customer’s uploaded photograph for advertising or marketing unless separate permission is obtained.
8. Availability and unsuitable requests
Customized orders remain subject to ingredient and decoration availability, production capacity, supported delivery coverage, successful KNET payment, food-safety considerations and compliance with this Policy.
If a requested ingredient, decoration or image treatment is unavailable, Rumrom will contact the customer and may offer a reasonable substitute, an agreed change or cancellation. A substitute that materially changes the confirmed design will not be used without the customer’s agreement.
9. Changes, cancellations and refunds
Rumrom currently accepts online payment through KNET only. An order is normally confirmed immediately after approved payment and issuance of the website confirmation.
A request to change or cancel a customized order must be made immediately through Rumrom’s WhatsApp number or email. A request is effective only when Rumrom confirms its acceptance. Because the product is perishable and made to the customer’s specifications, a change-of-mind cancellation or refund may be unavailable after preparation begins.
This does not affect any mandatory right concerning an unsafe, defective, incorrectly supplied or materially non-conforming product.
Where a refund is approved, Rumrom will initiate it to the original KNET payment method within 10 working days. The customer’s bank or payment provider may require additional time before the amount appears.
10. Incorrect or defective customized cakes
Check the cake as soon as reasonably possible after delivery or pickup. If the cake is incorrect, damaged, unsafe, defective or materially different from the confirmed customization, contact Rumrom promptly and provide clear photographs, the order number or other identifying information, and a short explanation.
If a valid issue is confirmed, Rumrom will provide the remedy required by Kuwaiti law, which may include correction, replacement or refund. A reasonable handmade variation or faithful reproduction of customer-approved information is not by itself a defect.
11. Allergies, food safety and non-edible decorations
A customer with an allergy, intolerance or medical dietary requirement must contact Rumrom before placing the order and clearly identify the relevant ingredient or allergen. Rumrom will explain in writing whether it can reasonably attempt the requested accommodation for that specific order, but it does not promise an allergen-free environment or guarantee that a cake contains no trace of an allergen.
Some supports, toppers, wires, sticks, printed elements or decorations may be non-edible. Remove all non-edible parts before cutting or serving and supervise children carefully.
12. Contact Rumrom Bakery
Rumrom Bakery Customer Service
Legal business name: شركة رام روم بيكري للفطائر والمعجنات والحلويات
Legal entity: One-person company
Commercial licence: 2024/24977
Telephone and WhatsApp: +965 99095385
Email: hello@rumrom.com
Customer-service hours: 10:00 AM to 8:00 PM Kuwait time
Address:
Shop 2, Street 25, Block 1, Plot 172
West Abu Fatira Al-Herafia (Qurain Markets)
Mubarak Al-Kabeer, Kuwait
Automatic address number: 21684499
